Frequently asked questions

We trade across a broad range of consumer and commercial product categories, buying and selling globally. Because we source to demand, the practical answer is: tell us what you need — if it can be supplied reliably and at the right price, we can usually get it.

Minimums vary by product line. Wholesale orders are typically placed by the case, carton or pallet, and we'll always tell you the minimum for a given line before you commit. For new customers we're happy to start with smaller trial orders.

Yes — bespoke sourcing is one of our core services. Send us the product details, target price and volumes, and we'll search our supplier network and come back with options, lead times and pricing.

Just contact us with a note about what you sell and the volumes you work with. We tailor price lists to each customer rather than publishing one generic sheet, because volume and frequency genuinely change the price we can offer.

We're based in the UK and deliver domestically and internationally — our network covers more than 60 countries across five continents. If you're unsure whether we can reach you, ask; the answer is usually yes.

Dispatch timelines are agreed per order and per customer — and once agreed, we hit them. For repeat wholesale customers we set up standing replenishment schedules so dispatch happens like clockwork without you having to chase.

We do. International orders are managed end-to-end, including freight booking, customs paperwork and export documentation. You get tracking and a single point of contact throughout.

Absolutely. Many of our best partnerships started with a small first order. We'll size minimums and payment terms sensibly for where your business is today, and scale with you as you grow.

Bank transfer is standard, with payment terms agreed per account. New accounts usually begin on payment-with-order, moving to credit terms as the trading relationship develops.

We're always open to quality suppliers. Send us your product range, certifications and export capability, and our sourcing team will review and respond.

Email sales@gorewell.com for orders, wholesale and price lists, or info@gorewell.com for anything else — or message us on WhatsApp (+44 (0)7789 767374). No ticket systems, no bots — you'll deal with the same people from first enquiry to delivery.